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PRIVACY POLICY
Yajid
Dear Customer,
Thank you for trusting Yajid. We are committed to protecting your personal data and providing a secure and transparent experience across our delivery platforms, applications, and related services (collectively referred to as the "Platform"). Your privacy is a top priority, and we want you to enjoy our services with confidence.
1. Who We Are
We are our company (trading as Yajid) ("we", "us" or "our"). As the operator of the Platform, we act as the data controller for your personal data. This means we determine how your data is collected, used, and shared, and for what purposes.
For any questions about data protection at Yajid, you may contact our Data Protection Officer at: privacy@yajid.ae.
While using our Platform, registering, or placing orders, you agree to this Privacy Policy. It applies to all personal data we collect directly from you through the Platform. It does not apply to third-party websites linked from the Platform. Please refer to the respective third-party privacy policies for information about their data practices.
2. Privacy is Your Right
You have the choice over which information you share with us. Some personal data is necessary to provide our services (e.g., name, contact info, and payment details), but you may decline optional data or features.
Controlling Your Data:
- Cookies & Web Tracking: You can decline cookies and tracking technologies via your browser or our consent manager. Note that this may limit personalized offers and content.
- Direct Marketing: You may unsubscribe from newsletters or promotional messages at any time.
- Consent Withdrawal: You may revoke consent for specific purposes (e.g., marketing) by emailing privacy@yajid.ae.
3. Your Legal Rights
You have rights under applicable data protection laws:
- Right to Access: You can request details of the data we store about you.
- Right to Rectification: You can ask us to correct inaccurate data.
- Right to Withdraw Consent: You may withdraw your consent for certain types of processing. This may affect our ability to provide certain services.
Requests can be sent to privacy@yajid.ae. We may charge a reasonable fee for handling access requests, which will be communicated in advance. You may also delete your account directly via your profile on the Platform.
4. Types of Personal Data We Process
Profile Data (Master Data)
Name, email, password, phone number, delivery addresses, interests, age.
Purpose: Essential to create your account and ensure you are not a minor.
Delivery Data
Name, delivery address, phone number, order details.
Purpose: To deliver your orders accurately and efficiently.
Order History Data
Past orders, selected restaurants, invoices, payment method, delivery address.
Purpose: To improve services and optimize the Platform for your preferences.
Location Data
Address, postal code, city, country, and device coordinates.
Purpose: To enable precise delivery.
Device and Access Data
Device ID, OS, IP address, time of access, configuration settings.
Purpose: Technical support, fraud detection, and platform security.
Customer Care Data
Name, contact details, social media ID.
Purpose: To provide customer support and follow-up on inquiries.
Marketing and Communication Data
Name, email, phone number, device ID.
Purpose: To send personalized communications and notifications.
Payment Data
Payment method, encrypted payment details.
Purpose: To process payments securely and efficiently.
5. How We Use Your Personal Data
We process personal data only in compliance with applicable laws. The main purposes include:
Account Management & Orders
- Account Creation: Collect master data to create and maintain accounts.
- Login & Single Sign-On: Option to log in via Facebook, Google, or Apple, with consent for shared data.
- Order Processing: Store and process orders for accurate delivery.
- Payment Methods: Securely save preferred payment methods.
Platform Security & Fraud Prevention
Detect and prevent fraud, monitor platform usage, and maintain a secure environment.
Marketing & Promotions
- Newsletters, surveys, and app notifications: Only sent with consent; you may opt out anytime.
- Targeted online marketing and retargeting: Uses pseudonymous data to show relevant offers.
- Bonus programs, sweepstakes, vouchers, and market research: Participation requires consent.
Social Media Engagement
Yajid's social media profiles are jointly managed with the respective platform operators. We receive only aggregated statistics for insights.
Customer Relationship Management
Store inquiries and interactions to provide consistent and improved customer service.
Change of Ownership
In the event of a merger, acquisition, or sale, minimal personal data may be shared, subject to comparable data protection measures.
6. Sharing Your Data
We never sell your data. Personal data may be shared only with:
- Service Providers & Data Processors: Under strict agreements, only for purposes outlined above.
- Group Companies: For operational, customer support, or legal purposes.
- Third Parties: Such as legal advisors, auditors, or consultants, only when required by law or contractual obligations.
- Authorities: Only if legally required or to protect our rights.
7. Data Retention
We retain your data only as long as necessary to fulfill the purposes described. Certain legal requirements may require longer storage (e.g., tax records). Dormant accounts inactive for over three years will be deleted after notification.
8. Data of Third Parties
If you provide personal data of others (e.g., for delivery to a friend), you confirm you have obtained their consent for processing by Yajid.
9. Policy Updates
Yajid may update this Privacy Policy to comply with legal obligations or improve transparency. Significant changes will be communicated accordingly.
Last Updated: February 2026
Contact: privacy@yajid.ae